A Question of Service...

Went to Red Robin for lunch today. It is a Sunday, after church crowd was thick and it was busy, busy, busy. We only had to wait about ten minutes or so to get a seat and by that time, having looked at the menu, we were ready to order everything.

Our servers name was Jake, and he looked like he was about seventeen years old. Sweet kid. However Jake was having a very bad day because he was also the server at the table behind ours (who I got to face and watch the whole meal). This table was comprised of about ten, fresh from the mall, over-privileged teenagers around Jake's age, but definitely not his income bracket. Boys dressed in trendy Hollister-Abercombie-what-nots and girls who looked like they were simply posing next to them for the ads.

And they were hands down, some of the worst customers I have ever seen. They treated that poor kid like crap. They made ridiculous requests of him to watch him hop and then complained to Jake's manager when he did not hop fast enough. The flaming queen at the table made an order, then when joked about how whatever Jake brought back he was going to tell him he'd gotten the order wrong and order again. I mean it was painful to watch. Plus, you could see Jake's incredibly frustrated face as he spoke to his manager about it and tried to get the things they wanted. --So, yeah, we were a little neglected at first. But, we knew exactly why and we are good customers who know the value of good service so we cut him some slack.

And then we left him a really nice tip, hoping to improve his day. He had been really tip top about getting us drinks when they ran out and kind of looked like he could use it.

So, this one is to Jake. We wanted to bitch slap those little mall Nazis as much as you did, Buddy.